Air Travel Discount review and customer satisfaction survey for   Hotel.com

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The online travel reservation industry has become one of the fastest growing internet businesses. In an era when may .com companies have folded, the travel sites are flourishing. The reason is simple;  there are many advantages to online booking. The big one of course is price, but there are other factors too. The incredible amount of information at your fingertips helps you to plan your trip. You can obtain all the information you need about flights, hotels, car rentals, cruises, and even train schedules.

WWW.Hotels.com is the Internet's largest specialized provider of discount accommodations worldwide offering savings of up to 70% off regular hotel rates in some of the world's most popular and expensive cities. They specialize in providing accommodations when cities are sold out.

WWW.Hotels.com is able to offer discount hotel rates by contracting with lodging properties in advance for volume purchases and guaranteed availability of hotel rooms and vacation rentals at great prices. They do not require minimum night stays except during holiday periods and for special events. Hotels.com guarantees the lowest hotel rates at the time that you book your room.

WWW.Hotels.com  is one of the major players in the online travel industry.

AirTravelDiscount.com has reviewed the major online booking sites and is gathering customer provided information to present an unbiased "customer only" ranking of the online sites.

We will present our observations and will the ask you for yours.

WWW.HOTEL.COM in review.

Hotel.com offers a number of features that make planning your next trip easier and more enjoyable.

The www.hotel.com website is very easy to use. Simple put in the city and dates you want and their booking engine does the rest. You’ll be presented with several hotels at your desired location. Each hotel will have a rating (4 star etc) by it and the price of the stay. You get to select the specific hotel you want. It's easy to find cheap hotel rate using their site.

key features include:

  • easy to use - just fill in the blanks an go.
  • city and calendar look up table
  • last minute deals
  • "city on sale" where you can get special savings on certain cities
  • you can do you travel planning  in the comfort of you own home any time day or night - no more calling and the hotels and waiting for a service rep to become available
  • your own reservation history available online

We think they have a lot to offer and would like to get your opinion.

Please fill out the following form if you would like to contribute to our www.hotels.com customer satisfaction survey. Results will be posted weekly.

HOTELS.COM rating  

 note: survey results for hotels.com will be posted beginning 5/19/03

Have you purchased using www.Hotels.com before?

Yes No

Do you feel you saved money? (1=cost more , 3=no savings, 5=big savings)

1 2 3 4 5

Was www.Hotels.com easy to use ? (1=difficult, 3=average, 5=very easy)

1 2 3 4 5

Will you use www.Hotels.com again ?

Yes No

Would you recommend www.Hotels.com to a friend ?

Yes No

 
 
How does Hotels.com compare with other travel sites? You be the judge. Consumer survey results will be updates weekly to show you how other consumers rate the travel sites.

CUSTOMER SATISFACTION SURVEY RESULTS
TRAVELOCITY.COM YES NO Rating 1 to 5
Have you purchased using travelocity.com? 56% 44%
Do you feel you saved money?(5 = big savings)     3.9
Was travelocity.com easy to use?  (5= very easy)     4.2
Would you recommend travelocity.com to a friend? 97% 3%  
Will you use travelocity.com again? 99% 1%  
 
HOTWIRE.COM YES NO Rating 1 to 5
Have you purchased using hotwire.com? 67% 33%
Do you feel you saved money?(5 = big savings)     4.8
Was expedia.com easy to use?  (5= very easy)     4.0
Would you recommend hotwire.com to a friend? 99% 1%  
Will you use hotwire.com again? 99% 1%  
       
ORBITZ.COM YES NO Rating 1 to 5
Did you purchase using Orbitz? 60% 40%
Do you feel you saved money?(5 = big savings)     4.1
Was Orbitz easy to use?  (5= very easy)     4.0
Would you recommend Orbitz to a friend? 94% 6%  
Will you use Orbitz again? 96% 4%  
 
EXPEDIA.COM YES NO Rating 1 to 5
Have you purchased using expedia.com? 56% 44%
Do you feel you saved money?(5 = big savings)     4.1
Was expedia.com easy to use?  (5= very easy)     4.1
Would you recommend expedia.com to a friend? 94% 6%  
Will you use expedia.com again? 94% 6%  
 
HOTELS.COM YES NO Rating 1 to 5
Have you purchased using hotels.com? 60% 40%
Do you feel you saved money?(5 = big savings)     4.7
Was hotels.com easy to use?  (5= very easy)     4.8
Would you recommend hotels.com to a friend? 99% 1%  
Will you use hotels.com again? 99% 1%  
       
 
PRICELINE.COM YES NO Rating 1 to 5
Have you purchased using priceline.com? 54% 46%
Do you feel you saved money?(5 = big savings)     4.0
Was priceline.com easy to use?  (5= very easy)     3.9
Would you recommend priceline.com to a friend? 94% 6%  
Will you use priceline.com again? 97% 3%  
       
 

 

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