Customer Satisfaction Survey Leader


Customers gave all of the online travel companies high marks. More people said there would use Travelocity again than any other company.

Adults (18-64)

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The online travel reservation industry has become one of the fastest growing internet businesses. In an era when may .com companies have folded, the travel sites are flourishing. The reason is simple;  there are many advantages to online booking. The big one of course is price, but there are other factors too. The incredible amount of information at your fingertips helps you to plan your trip. You can obtain all the information you need about flights, hotels, car rentals, cruises, and even train schedules.

You are not limited to one airline or hotel. Just enter your search criteria and you'll be presented with several options. Because the online booking companies have agreements in place with many airline and hotel chains, you are able to get a lower price that if you went to the airlines directly. Online travel companies deal in large volumes and you reap the benefits.


Expedia, Inc. (Nasdaq: EXPE) operates, a leading online Web site in the United States with localized versions for travelers in Canada, Germany and the United Kingdom.

Expedia's primary competitors in the online discount travel business are Orbitz, Priceline, and Travelocity.

To help customers improve their travel plans, Expedia provides a variety of air, car and hotel booking, vacation packages and cruise special offers, destination information, and point-to-point mapping.

Expedia claims to be the best discount travel service company.

Some industry experts agree - the quality and leadership of Expedia was recently recognized through several awards, including Yahoo! Internet Life's “Best Overall Travel Site.”

The real experts are you - the public. conducted a survey to determine customer satisfaction with the .com travel websites.






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